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Terms of Service

These terms of service apply to the use of Numenta’s streaming analytics product as distributed through cloud service providers (the Grok Product) and for the use of Numenta’s web site. Together, the Grok Product and the Numenta web site are called the Numenta Offering.


If you do not agree to these Terms, you should not use the Numenta Offering. We reserve the right to change, modify, add or remove portions of these Terms periodically. Such modifications shall be effective immediately upon posting of the modified Terms to the Numenta website. Your continued use of the Numenta Offering will mean that you accept these terms.


You warrant to Numenta that you will not use the Numenta Offering, or any of the content therein, for any purpose that is unlawful or that is prohibited by these Terms.


Your rights to access, download, and use the Grok Product will be subject to the terms and conditions of the software license agreement provided on the cloud service provider’s site through which it is distributed.


Numenta will not pre-screen or review your content, but Numenta shall have the right (but not the obligation) in its sole discretion to refuse or delete any content that it reasonably considers to violate the Terms or to be otherwise illegal.

You grant Numenta the right to review your content for the purposes of debugging the Numenta Offering and for providing you with technical support. Numenta will not share your content with others without your explicit, written permission, except in the case where being required to do so by the appropriate court or government agency.


We may terminate your use of the Numenta Offering if we have reasonable belief that your use: 1) violates these Terms; or 2) abuses site resources or attempts to gain unauthorized entry to the site or site resources; or 3) we are required to do so by law, regulation, court or governing agency order.

Our termination of any user’s access to the Numenta Offering may be effected without notice and, on such termination, we may immediately deactivate or delete user’s account and/or bar any further access to such files. Numenta shall not be liable to any Numenta user or other third party for any such termination.

You may terminate your use of the Numenta Offering by stopping its use without notice to us.


The Numenta Product is delivered through a cloud service provider’s marketplace. You will abide by the payment terms as detailed in that marketplace. If you do not wish to continue using and paying for the Numenta Product, you may stop using it at any time, and further charges will not accrue. We do not offer refunds for any amounts paid.


To the extent the Numenta website includes links to third parties, Numenta is not responsible or liable for the content of such sites. The Numenta website privacy statement is applicable only when you are on the Numenta websites.


Technical support for the Grok Product is provided by email. We will make a reasonable effort to respond to your email within 48 hours. Support inquiries are to be sent to


Numenta, Grok, NuPIC, and the Numenta, Grok and NuPIC trademarks, logos and service marks are the intellectual property of Numenta, Inc.

All trademarks, trade names, service marks and logos referenced herein are the property of their respective owners.


If you believe that your work has been copied and is accessible in the Numenta Offering in a way that constitutes copyright infringement, you may notify us by providing our copyright agent with the following information in writing:

  • the electronic or physical signature of the owner of the copyright or the person authorized to act on the owner’s behalf;

  • identification of the copyrighted work that you claim has been infringed;

  • identification of the material that is claimed to be infringing and information reasonably sufficient to permit Grok to locate the material;

  • your name, address, telephone number, and email address;

  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

  • a statement, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

If Numenta receives such a claim, Numenta will investigate and report back to the complainant. Numenta reserves the right to delete such reported content or to terminate a user’s account.

Our designated agent to receive notification of claimed infringement under the Digital Millennium Copyright Act OF 1998 (“DMCA”) is:


Please report any violations of the Terms to


Our Privacy Policy is located at